When someone sends you money on Koji, the funds are stored in your KojiPay Wallet. You may withdraw funds from Koji at any time.

There are 3 options for withdrawals:

To configure Stripe:

  • Press Configure Stripe.

  • Fill out a brief form and press Continue.

  • You will be asked to upload or take a photo of a valid form of ID.

⚠️ Stripe verification can take up to 72 hours.

To connect a Bitcoin wallet:

  • Press Connect Wallet.

  • Enter your Wallet Address, your Legal Name and Country of Residence.

  • Upload a photo of a valid for of ID.

  • Press Submit

  • You will receive a text notification once your Bitcoin wallet is connected for withdrawals.

To configure PayPal:

  • Press Configure PayPal.

  • Enter your PayPal email, your Legal Name and Country of Residence.

  • Upload a photo of a valid for of ID.

  • Press Submit

  • You will receive a text notification once your PayPal account is connected for withdrawals.

💡 After your payment methods are configured, you're ready to make a withdrawal.

For assistance with withdrawals, email support@withkoji.com or press the live chat button on this page.

FAQ

When are funds available in my wallet?

Payment processing can take up to 72 hours before funds are available. If you’re still receiving error messages after this time has elapsed, please contact the Koji team.

How long does it take Stripe to process a withdrawal?

The first time you make a withdrawal, it may take up to 7 days, according to Stripe support. After that, withdrawals take 2 business days to process.

I live outside the US. Can I make a withdrawal?

Self-service withdrawals through the Koji platform are available in any country supported by Stripe. If you live in a territory that is not supported by Stripe, we recommend using PayPal or Bitcoin for withdrawals.

What if I don't have a PayPal account?

PayPal has extensive coverage of nearly every country and territory. You can sign up for a free account here.

How long can funds remain in my Koji wallet?

You can leave funds in your KojiPay Wallet for as long as you like. They do not expire. You can even spend money from your KojiPay Wallet to purchase anything on Koji.

Is there a minimum amount for withdrawals?

There is no minimum amount for withdrawals on Stripe or Bitcoin. PayPal withdrawals require a minimum amount of $20 USD.

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