📘 Learn more about withdrawals on Koji
To process withdrawals, we use Stripe, a payment platform which connects to your bank account. Koji does not directly access, nor connect to your bank account -- that's handled by Stripe Connect.
The money in your KojiPay Wallet moves 2 times before it reaches your bank:
1. From your KojiPay Wallet to your Stripe Account. –– Koji handles this part of the withdrawal. This part happens within 2-3 business days and will show a “Completed” status in the KojiPay Wallet.
2. From your Stripe Account to your Bank Account. –– This part of the withdrawal is handled by Stripe and takes 2-3 business days to process. A “payout” in within the Stripe Dashboard will appear once the money has reached your bank account.
⚠️ If you still see funds in the balance section of your Stripe Dashboard after 2-3 business days, you will need to contact Stripe support to complete the withdrawal.