When people buy things from you on Koji, the funds are stored in your KojiPay Wallet. You may withdraw funds from your KojiPay Wallet at any time.

All payments and withdrawals are handled by Stripe, our payment processor.

→ 40+ countries are supported by Stripe. See the growing list of payment methods and countries eligible for automatic withdrawals.

How to make a Withdrawal:

  1. Log into your Koji account and tap your profile icon to open the main menu.

  2. Go to KojiPay Wallet > Withdraw > Open with Stripe.

  3. If this is the first time you’ve tried to make a withdrawal, Stripe will prompt you to sign up. It will ask you to verify your account.

    📘 NOTE: Verification could take up to 72 hours, but it’s usually pretty quick. After your Stripe account is active on Koji, you can start withdrawing funds.

  4. After creating your Stripe account, go back to KojiPay Wallet > Withdraw.

  5. Enter the amount you want to transfer and click Withdraw.

If you are in a territory that is not covered by Stripe, please contact the Koji team to make a manual withdrawal.

FAQ

When are funds available in my wallet?

Payment processing can take up to 72 hours before funds are available. If you’re still receiving error messages after this time has elapsed, please contact the Koji team.

How long does it take to process a withdrawal?

The first time you make a withdrawal, it takes 7 to 14 days, according to Stripe support. After that, withdrawals take 2 business days to process.

I live outside the US. Can I make a withdrawal?

Self-service withdrawals through the Koji platform are available in any country supported by Stripe. If you live in a territory that is not supported for self-service withdrawals, contact the Koji team to manually process your withdrawal through PayPal. Include your Koji user name, the email you used to create your account, the desired withdrawal amount, and your PayPal email.

What if I don't have a PayPal account?

At this time, all manual withdrawals are made through PayPal because of their extensive coverage of nearly every country and territory. You can sign up for a free account here.

How long can funds remain in my Koji wallet?

You can leave funds in your KojiPay Wallet for as long as you like. They do not expire. You can even spend money from your KojiPay Wallet to purchase anything on Koji.

Is there a minimum amount for withdrawals?

There is no minimum amount for withdrawals, you are able to withdraw all funds from your Koji account at any time.

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