Please keep in mind that you agree that your tip or purchase not refundable as part of the checkout process:
Koji reserves the right not to issue refunds under the following circumstances:
Products or services successfully purchased and received (if you have concerns about the quality of a purchase you made, please contact the seller)
Purchases more than 30 days old at the time of a refund request
Transactions made via Tip Jar+ or other templates intended as donation platforms
You can contact the Koji team by email to request a refund for an eligible transaction by:
Logging into your Koji account and click your profile icon to open the main menu.
Going to KojiPay Wallet and selecting the transaction for which you would like a refund.
Tapping Get support, and selecting the contact method to get in touch with us if needed.